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A WhatsApp plugin for your customer support channel.
Ease the communication with your customers by embedding a click-to-chat WhatsApp widget on your site.
Links to demos:
This WordPress WhatsApp plugin is a simple tool to show your team’s accounts in one box. It displays a list of WhatsApp accounts on your site which when clicked, will take the user to that particular account on https://web.whatsapp.com/ if the user is using a desktop, or open the WhatsApp application if she is on a mobile device.
Install this plugin on your WordPress site and you’ll get all the following features:
- Display multiple accounts
Are you working in a team? Show each member’s account with their names and titles in a good-looking box on your site and let your visitors know who is who.
- WooCommerce Product Page Button
Automatically show a contact button right before or after your Add to Cart button for every product. Just like in the floating widget, you can randomize, limit, and pin accounts for product page buttons.
- Set availability by time and days for each account
What happens when your customers send a message while you’re asleep or spending the time with your family? They’ll think you’re unresponsive. With this plugin, you can set the availability of each account. If no one is around to answer, then the widget will be hidden. This will minimize the chance of letting down your customers. Also, this feature plays nice with any caching plugins. It doesn’t matter if the page is cached, it will hide and show itself accurately.
- Editable text and color
Customize the colors to match your site’s theme and the text to represent your main users’ language. Make it personal. Turn your words into a call-to-action!
- WPML is supported
If your site is in multi-languages, you can set the text in each of those languages via WPML string translation module. Also, hide or show accounts based on the language your user is currently viewing.
- Page targeting
You can show the WhatsApp box on the whole site or specific post types or even some particular pages.
- Auto-display based on time delay, inactivity, or scroll length
If your customers use wide screens, a tiny widget sitting at the corner of your page will have a hard time getting itself noticed. Draw your users’ attentions onto the widget by setting an auto-display for it to tease them. Auto-display can be set based on time-delay, inactivity, or scroll-length.
- Pre-populated text
Not everyone knows how to start a conversation – even on an online chat. Help your customers by pre-populating an initial text. If they agree with the tone of your wording, it can be an icebreaker. One simple example is: “Hi Daniel, I was visiting http://yoursite.com and have a question.” Once they submit that text, your name and your URL (which displayed rather nicely on the app thanks to WhatsApp) will be kept on their chat history. It’s a win-win to both sides.
- WhatsApp link on your content using shortcodes
Having a WhatsApp widget is perfect to show on the whole site. But what if you need to show a contextual WhatsApp account which refers to your business partners, friends or families? A link to those accounts with predefined text is perfect for that, and it can be done with a simple shortcode.
- Click Tracking using Google Analytics or Facebook Pixel
If you have Google Analytics or Facebook Pixel (or both) installed on your WordPress, then the plugin will automatically send data to those services when user clicks a WhatsApp account.
- Compatible with GDPR
A consent confirmation checkbox is provided to comply with GDPR. This is a required feature for companies based in the EU or those who collect data from individuals in the EU.
- Randomize accounts list order
If you’re worry that the account on the top most will get more clicks than the others, then you can randomize the list order of the displayed accounts.
- Pin accounts
Pin accounts to stay on top of the list while the other are randomized.
- Limit the accounts displayed
When you have lots of accounts to display, you can limit to a number so that the list is easier for your users to scan.
Using WhatsApp as a support channel is effective and affordable. Get one for yourself with a free lifetime updates.
